Hospitality

1.2.3 How leave behind the character/Brand be defined, by means of what mean? Hotel name: ADAMAS Diamonds are forever OUR Unique merchandising straits is service Why? Because: client LOYALTY * go through THE CUSTOMER (PERSONAL OR credit line INFO) Knowing the customer by name, surname etc. differentiates him/her from the crowd. It gives the leaf node the feeling of cozynes in the environment and makes him/her feel welcome at the establishment. Being recognise by the staff demonstrates true node truth. Also establish of concern for the well being of the node is important. PROVIDING TRUE CUSTOMER SERVICE * MORE CREATIVE AND PERSONALIZED SERVICE The more(prenominal) than creative and personalized service at ADAMAS makes the interacton between hotel and node more unique, as the most fundamental part of customer sattisfaction is connecting with the customer at an emotional level, and satisfying the needs. Recognise the true-bluety and through onward motions offer some complimentary peronalised service to faithful customers. «When plurality are not treated according to their expectations, they will pass on their business elsewhere.

Whats more, they relay their bad experiences to 10 or more other people» © * EQUIVALENT DISCOUNTS, IN-STORE PERCENTAGE remove verifier Customers upon being recognised as hard-core customers must be ellegible for promotions and discounts on the nights booked or complimentary tea/cofee (plus by chance snacks) at the Hotel Restarant and Reception. Coupons may be given out to loyal cutomers that may be spent as cash at the hotel on services su! ch as SPA, shops and boutiques on the premisses of the hotel. roll cards should be issued and points allocated for money spent on the put in of the hotel and the points convrted into cash rewards. * INFORM GUESTS BY EMAIL, BROCHURES, CALENDARS ETC ABOUT COMING EVENTS IN HOTEL AND OUTSIDE Informing guests of special events and venues by email, post or school text is a vital piece of avdertisement and promotion for...If you want to win a full essay, order it on our website: OrderCustomPaper.com

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